Terms & Conditions

This website is provided to help you learn about our services, published tour rates and destinations, and to send us an enquiry or booking request. You agree to use this website only for genuine, lawful purposes connected with planning or booking travel with us.

We make reasonable efforts to keep the information on this website — including tour details, destinations and published rates — accurate and up to date. However, travel-related information such as pricing, availability, vehicle types and itinerary details can change, and the confirmed details shared with you at the time of booking will take precedence over anything shown on this website.

All services shown on this website — including tour packages, taxis, sightseeing trips and transfers — are subject to availability. Displaying a service on this website does not guarantee that it is available for your specific dates, vehicle preference or route until confirmed by us.

Any pricing shared on this website, over WhatsApp, by phone or by email is a quotation and is subject to change based on the travel season, dates, duration, vehicle type, fuel prices and availability, unless it has been specifically confirmed for your booking. The rates applicable to your trip are those communicated and agreed at the time of booking confirmation.

We may need to adjust a planned itinerary, vehicle allocation or timing due to circumstances such as weather, road conditions, local restrictions or vehicle/driver availability. Where possible, we will inform you of any such change and work with you to arrange a suitable alternative.

As a customer booking with us, you agree to:

• Provide accurate traveller, contact and booking information
• Share your travel dates, pickup point and requirements clearly at the time of enquiry or booking
• Be available at the confirmed pickup time and location
• Follow reasonable instructions given by our drivers or staff for safety and smooth travel
• Take care of your personal belongings throughout the trip

Some services, such as hotel stays or certain sightseeing activities, may be arranged through third-party providers on your behalf. While we coordinate these arrangements in good faith, such third parties operate under their own terms, and any service actually delivered by them is subject to their own policies and availability.

We will not be held responsible for delays, changes or cancellations caused by circumstances beyond our reasonable control, including but not limited to severe weather, landslides, road closures, government or local authority restrictions, strikes, natural disasters or other events of a similar nature.

While we take reasonable care in arranging vehicles, drivers and travel services, we will not be liable for indirect loss, inconvenience or delay arising from circumstances outside our reasonable control, or from the actions of independent third-party service providers such as hotels. Nothing in this section is intended to exclude any responsibility that cannot lawfully be excluded.

The following applies to all enquiries and bookings made with My Ooty Holidays:

• Sending an enquiry or booking request does not automatically confirm the service — a booking is confirmed only once we have communicated confirmation to you, subject to availability.
• Any advance payment required for your booking, where applicable, must be made as communicated at the time of booking confirmation.
• You must provide accurate traveller details and booking information; we are not responsible for issues arising from inaccurate information provided by you.
• Changes requested by you after a booking is confirmed (such as date, route or vehicle changes) may be accommodated subject to availability and may involve additional charges where applicable.
• Hotels, vehicles and other travel services included in your booking are subject to availability and final confirmation by us.

The following applies to taxi, sightseeing and tour services booked with us:

• The vehicle category or model mentioned during enquiry is subject to availability at the time of booking; a similar category may be provided if the exact vehicle is unavailable.
• Vehicle usage (hours and distance covered) is based on the confirmed itinerary or package; usage beyond what is confirmed may attract additional charges as applicable.
• Entry fees, parking charges, tolls, permits and similar charges are payable separately unless they are specifically stated as included in your confirmed package.
• Pickup and drop timings, as well as the places covered, should follow the itinerary confirmed at the time of booking.
• You are responsible for your own personal belongings during the trip; we are not responsible for items left behind or lost due to customer oversight.
• You will be responsible for any damage caused to the vehicle or related property as a result of your own actions during the trip, where applicable.
• Travel services may be affected by weather, traffic, road conditions, government restrictions or other circumstances outside our reasonable control, and timings may vary accordingly.

We may update these Terms & Conditions from time to time. The updated terms will be posted on this page with a revised “Last updated” date and will apply to bookings made after that date.

For any questions about these Terms & Conditions, please contact us at myootyholidays@gmail.com or call +91 97877 09631.