Privacy Policy

By using this website or contacting us to plan a trip, you agree to the practices described in this Privacy Policy. We are a local travel and tours agency based in Ooty, Tamil Nadu, and this policy applies only to information collected through our website and our direct communication with you — it does not cover any third-party website you may reach through a link on our site.

We collect information in two ways:

• Information you provide directly — such as your name, phone number, email address, travel dates, number of travellers, pickup location, vehicle preference and any other details you share through our enquiry form, WhatsApp, phone call or email while asking about or booking a trip.
• Basic technical information — such as general usage information collected automatically by our website hosting and analytics tools (for example, pages visited or device type), used only to understand how our website is used and to keep it running reliably.

When you submit an enquiry or make a booking, you are responsible for ensuring that the information you provide (including traveller names and contact details) is accurate. We rely on the details you share with us to plan your itinerary, arrange your vehicle or hotel assistance, and stay in touch with you about your trip.

We use the information you share with us to:

• Respond to your enquiry and provide quotations for tour packages, taxi services or sightseeing trips
• Confirm, plan and manage your booking, including vehicle, driver, itinerary and hotel assistance arrangements where applicable
• Communicate with you before, during and after your trip regarding booking status, changes, pickup details or support
• Improve our services and website based on general enquiry and usage patterns
• Meet any applicable legal, accounting or regulatory requirements

Details submitted through our website enquiry form are used solely to respond to your trip enquiry and, where a booking is confirmed, to deliver the requested travel service. We do not sell or rent your personal information to third parties for their own marketing purposes.

We may contact you by phone, WhatsApp, SMS or email regarding an enquiry or booking you have made with us — for example, to confirm availability, share a quotation, coordinate pickup timing, or follow up after your trip. If you would prefer not to be contacted for any purpose other than an active enquiry or booking, please let us know using the contact details below.

Our website may use basic cookies or analytics tools to understand overall website traffic and performance, such as which pages are visited most often. These tools do not collect sensitive personal information and are used only to help us maintain and improve this website. You can control or disable cookies through your browser settings; doing so should not affect your ability to browse the website or contact us.

To provide the travel services you have requested, we may need to share relevant booking details (such as your name, travel dates and itinerary) with:

• Drivers and vehicle owners arranging your cab, sightseeing trip or transfer
• Hotels or accommodation providers, where we are assisting with stay arrangements
• Other local service providers directly involved in fulfilling your confirmed booking

Information is shared with such parties only to the extent necessary to deliver your booked service, and not for any unrelated purpose.

We take reasonable steps to protect the information you share with us from unauthorised access, loss or misuse. Enquiries submitted through our website are sent directly to our business email address and are not stored in a public or third-party database by this website.

We retain enquiry and booking information for as long as reasonably necessary to respond to your enquiry, fulfil a confirmed booking, and meet any applicable accounting, legal or customer-service requirements, after which it may be deleted or archived.

You may contact us at any time to ask what information we hold about you, to request a correction, or to ask us to delete information that is no longer required for an active enquiry or booking. We will respond to such requests as reasonably as possible, subject to any information we are required to keep for legal or accounting purposes.

Our website may link to third-party platforms such as Google Maps, Instagram or WhatsApp for your convenience. These platforms have their own privacy policies, and we are not responsible for how they handle your information once you leave our website. We encourage you to review their respective privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. The updated version will be posted on this page with a revised “Last updated” date.

If you have any questions about this Privacy Policy or how your information is handled, please contact us at myootyholidays@gmail.com or call +91 97877 09631. You can also visit our Contact page for more ways to reach us.