Cancellation & Refund Policy

If you need to cancel a confirmed booking, please inform us as early as possible by phone, WhatsApp or email using the contact details below. Cancellation requests are considered effective only once we have acknowledged them, not merely from the time a message is sent.

Cancellation charges, if applicable, will be determined according to the cancellation terms communicated and agreed at the time of booking. These may vary depending on the type of service (taxi, sightseeing trip, tour package or hotel assistance), how far in advance the cancellation is made, and any arrangements already confirmed with drivers, vehicles or third-party providers such as hotels.

Some bookings, particularly those involving hotel stays or multi-day packages, may carry cancellation conditions specific to that booking, as applicable to the confirmed booking. Where such conditions apply, they will be shared with you at the time of booking confirmation and will take precedence over this general policy for that booking.

Where an advance payment is required to confirm a booking, its treatment on cancellation — including whether any portion is refundable — will be subject to the applicable booking terms communicated to you at the time the advance was collected.

Refund eligibility, where applicable, depends on the type of service booked, the timing of the cancellation, and any cancellation charges or third-party charges (such as hotel cancellation conditions) that may apply to that specific booking.

Refunds, where applicable, will be processed according to the confirmed booking terms and the applicable cancellation conditions, using the same payment method used for the original payment wherever reasonably possible.

Certain amounts may be non-refundable where they have already been paid to third-party providers on your behalf (for example, a hotel deposit or a permit fee), or where this has been specifically communicated as non-refundable at the time of booking.

For bookings that involve a hotel or other third-party vendor, the cancellation and refund conditions set by that hotel or vendor will apply in addition to our own policy. We will pass on the relevant third-party conditions to you where they are applicable to your booking.

If you request a change to a confirmed booking — such as a change of date, route, vehicle or duration — we will try to accommodate it subject to availability. Such changes may be treated as a partial cancellation and rebooking where applicable, and may involve additional charges as applicable to the revised booking.

If you or your travel party are not available at the confirmed pickup point and time without prior notice to us, this may be treated as a no-show, and the booking amount may not be refundable in such cases, subject to the applicable booking terms.

Where a trip is delayed, altered or cancelled due to circumstances outside our reasonable control — such as severe weather, road closures, landslides, government restrictions or similar events — we will work with you in good faith on rescheduling or an appropriate resolution, as applicable to the circumstances and the confirmed booking.

To request a cancellation, ask about a refund, or discuss a change to your booking, please contact us at myootyholidays@gmail.com, call +91 97877 09631 or +91 80151 59631, with your booking details ready so we can assist you promptly.